Frequently Asked Questions
Everything you need to know about your next favorite piece of jewelry.
What materials are used in your body jewelry?
We prioritize your health and safety by using only high-quality materials, including implant-grade titanium (ASTM F-136), 14k and 18k solid gold, and lead-free niobium. All materials are hypoallergenic and suitable for long-term wear.
How do I determine the correct size for my piercing?
Sizing varies by piercing location and individual anatomy. We provide a detailed size guide on each product page. If you are unsure, we recommend measuring your current jewelry or consulting a professional piercer before purchasing.
Can I return body jewelry if it doesn't fit?
Due to health and safety regulations, we cannot accept returns or exchanges on body jewelry once the tamper-evident seal has been broken or the item has been worn. Please double-check your gauge and length requirements before ordering.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 10-21 business days depending on the destination and customs processing.
How should I clean and care for my new jewelry?
For the jewelry itself, use mild soap and warm water with a soft cloth. Avoid harsh chemicals or ultrasonic cleaners for jewelry with organic stones or pearls. For new piercings, always follow the aftercare instructions provided by your professional piercer.
Do you offer worldwide shipping?
Yes, we ship to most countries globally. Shipping costs and delivery times are calculated at checkout. Please note that customers are responsible for any local customs duties or import taxes.